Privacy Policy

1. Introduction

This Privacy Policy describes how SocialNexis, Inc. (“SocialNexis,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you use our LinkedIn automation platform and related services (collectively, the “Service”).

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this Privacy Policy, you must not access or use the Service.

This Privacy Policy applies to all users of the Service, including visitors, registered users, and subscribers.

2. Information We Collect

2.1 Information You Provide Directly

When you register for, access, or use the Service, we may collect the following information that you provide directly:

Account Information

• Full name
• Email address
• Password (stored in encrypted form)
• Phone number (optional)
• Billing address
• Company name and title (optional)
• Profile photograph (optional)

Payment Information

• Credit card or debit card number
• Billing address
• Payment processing information

LinkedIn Account Information

• LinkedIn profile URL
• LinkedIn username
• OAuth access tokens and refresh tokens
• LinkedIn profile data (including name, headline, profile picture, connections count, and other publicly available profile information)
• LinkedIn content data (posts, comments, reactions, and engagement metrics)

Content You Create

• Posts, comments, and messages drafted or scheduled through the Service
• Content preferences and templates
• AI prompt inputs and customizations
• Campaign configurations and scheduling preferences

Communications

• Customer support inquiries and correspondence
• Feedback and survey responses
• Communications with our team

2.2 Information Collected Automatically

When you access or use the Service, we automatically collect certain information:

Usage Data

• Features accessed and actions taken within the Service
• Date, time, and duration of access
• Frequency of use and interaction patterns
• Content performance metrics and analytics
• Error logs and diagnostic data

Device and Browser Information

• IP address
• Browser type and version
• Operating system
• Device type and unique device identifiers
• Screen resolution and display settings
• Language preferences

Cookies and Similar Technologies

• Session cookies
• Persistent cookies
• Pixel tags and web beacons
• Local storage data

2.3 Information from Third Parties

LinkedIn

We receive information from LinkedIn when you connect your LinkedIn account to the Service, including:

• Profile information (name, headline, industry, location, profile picture)
• Connection and network data
• Post and engagement analytics
• Authentication tokens

Analytics Providers

We may receive aggregated analytics data from third-party analytics services.

Payment Processors

We receive transaction confirmation and limited payment details from our payment processors.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Providing and Improving the Service

• Creating and managing your account
• Authenticating your identity and authorizing access
• Connecting to and interacting with LinkedIn on your behalf
• Scheduling, publishing, and managing LinkedIn content
• Generating AI-powered content suggestions and automation
• Providing customer support and responding to inquiries
• Processing payments and managing subscriptions
• Analyzing usage patterns to improve the Service
• Developing new features and functionality
• Detecting, preventing, and addressing technical issues

3.2 Communications

• Sending transactional emails (account confirmations, password resets, billing receipts)
• Providing service-related notices and updates
• Sending marketing communications (with your consent, where required)
• Responding to your requests, questions, and feedback

3.3 Safety and Security

• Protecting against unauthorized access, fraud, and abuse
• Enforcing our Terms of Service and other policies
• Investigating potential violations and suspicious activity
• Complying with legal obligations and law enforcement requests

3.4 Analytics and Research

• Understanding how users interact with the Service
• Measuring the effectiveness of features and campaigns
• Conducting research and analysis to improve our offerings
• Generating aggregated, de-identified insights and reports

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and infrastructure providers (e.g., Amazon Web Services, Google Cloud)
• Payment processors (e.g., Stripe)
• Email service providers
• Analytics providers
• Customer support platforms
• Security and fraud prevention services

These service providers are contractually obligated to use your information only for the purposes of providing services to us and in accordance with this Privacy Policy.

4.2 LinkedIn

To provide the Service, we transmit content and instructions to LinkedIn through their API on your behalf. This includes posts, comments, reactions, and other engagement activities you initiate through our platform. Your use of LinkedIn through our Service is also subject to LinkedIn's Privacy Policy and User Agreement.

4.3 Legal Requirements and Protection

We may disclose your information if required to do so by law or in response to valid legal process, including:

• Subpoenas, court orders, or other legal process
• Requests from government authorities or law enforcement
• To protect the rights, property, or safety of SocialNexis, our users, or the public
• To investigate potential violations of our Terms of Service
• To detect, prevent, or address fraud, security, or technical issues

4.4 Business Transfers

If SocialNexis is involved in a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on the Service of any change in ownership or uses of your information.

4.5 With Your Consent

We may share your information for other purposes with your explicit consent.

4.6 Aggregated and De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you for research, analytics, marketing, or other purposes.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest using AES-256 encryption
• OAuth 2.0 authentication for LinkedIn integration (we never store your LinkedIn password)
• Regular security assessments and penetration testing
• Access controls and authentication requirements for our systems
• Employee training on data protection and security practices
• Incident response procedures

7. Your Rights and Choices

7.1 Account Information

You may access, update, or correct your account information at any time by logging into your account settings. You may also contact us at privacy@socialnexis.com to request changes.

7.2 LinkedIn Connection

You may disconnect your LinkedIn account from the Service at any time through your account settings. Upon disconnection, we will delete your LinkedIn OAuth tokens and cease accessing your LinkedIn account.

7.3 Marketing Communications

You may opt out of receiving marketing communications from us by:

• Clicking the “unsubscribe” link in any marketing email
• Updating your communication preferences in your account settings
• Contacting us at privacy@socialnexis.com

Note: Even if you opt out of marketing communications, we may still send you transactional and service-related messages.

7.4 Cookies

Most web browsers are set to accept cookies by default. You can modify your browser settings to decline cookies or alert you when cookies are being sent. However, disabling cookies may limit your ability to use certain features of the Service.

7.5 Account Deletion

You may request deletion of your account by:

• Using the account deletion feature in your account settings
• Contacting us at privacy@socialnexis.com

Upon receiving a verified deletion request, we will delete your personal information within 90 days, except as required to comply with legal obligations.

8. Rights for Users in the EEA, United Kingdom, and Switzerland (GDPR)

If you are located in the EEA, UK, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR) and similar laws:

8.1 Legal Basis for Processing

We process your personal data based on the following legal bases:

• Contract: Processing necessary to perform our contract with you (providing the Service)
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving the Service, fraud prevention, and marketing (where not overridden by your rights)
• Consent: Processing based on your consent (such as marketing communications)
• Legal Obligation: Processing necessary to comply with legal requirements

8.2 Your GDPR Rights

You have the right to:

• Access: Request access to the personal data we hold about you and receive a copy in a portable format.
• Rectification: Request correction of inaccurate or incomplete personal data.
• Erasure: Request deletion of your personal data (“right to be forgotten”), subject to legal exceptions.
• Restriction: Request restriction of processing of your personal data in certain circumstances.
• Objection: Object to processing of your personal data based on legitimate interests or for direct marketing purposes.
• Data Portability: Receive your personal data in a structured, commonly used, machine-readable format and transmit it to another controller.
• Withdraw Consent: Withdraw your consent at any time where we rely on consent as the legal basis for processing.
• Lodge a Complaint: Lodge a complaint with your local data protection authority if you believe we have violated your rights.

8.3 Exercising Your Rights

To exercise any of these rights, please contact us at privacy@socialnexis.com. We will respond to your request within 30 days. We may request verification of your identity before processing your request.

8.4 International Data Transfers

Your personal data may be transferred to and processed in the United States and other countries outside the EEA that may not provide the same level of data protection. When we transfer personal data outside the EEA, we implement appropriate safeguards, including:

• Standard Contractual Clauses approved by the European Commission
• Compliance with the EU-U.S. Data Privacy Framework, where applicable

9. Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

9.1 Categories of Personal Information

In the preceding 12 months, we may have collected the following categories of personal information:

9.2 Use of Personal Information

We use personal information for the business and commercial purposes described in Section 3 of this Privacy Policy.

9.3 Sale and Sharing of Personal Information

We do not sell your personal information as defined by the CCPA.

We may share personal information with third-party advertising partners for targeted advertising purposes, which may constitute “sharing” under the CPRA. You have the right to opt out of such sharing.

9.4 Your CCPA/CPRA Rights

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of collection, the purposes for collection, and the categories of third parties with whom we share your information.
• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information.
• Right to Opt Out: You have the right to opt out of the sale or sharing of your personal information.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to purposes necessary to provide the Service.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

9.5 Exercising Your Rights

To exercise your California privacy rights, you may:

• Email us at privacy@socialnexis.com
• Submit a request through your account settings

We will verify your identity before processing your request. You may designate an authorized agent to make requests on your behalf.

9.6 California “Shine the Light” Law

California Civil Code Section 1798.83 permits California residents to request information regarding the disclosure of personal information to third parties for direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.

10. Rights for Users in Other Jurisdictions

If you are located in a jurisdiction with data protection laws that provide additional rights (such as Brazil's LGPD, Canada's PIPEDA, or Australia's Privacy Act), we will comply with applicable requirements. Please contact us at privacy@socialnexis.com to exercise any rights provided by your local laws.

11. Cookies and Tracking Technologies

11.1 Types of Cookies We Use

• Essential Cookies: Required for the Service to function properly. These cookies enable core functionality such as authentication and security. You cannot opt out of essential cookies.
• Analytics Cookies: Help us understand how users interact with the Service by collecting usage data. We use services such as Google Analytics.
• Functional Cookies: Remember your preferences and settings to enhance your experience.
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of marketing campaigns.

11.2 Third-Party Cookies

Our Service may contain cookies from third-party services, including:

• Google Analytics
• Stripe (payment processing)
• Intercom (customer support)
• LinkedIn (social features)

These third parties have their own privacy policies governing their use of cookies.

11.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

• View cookies stored on your device
• Delete all or specific cookies
• Block third-party cookies
• Block all cookies

Please note that blocking certain cookies may impact the functionality of the Service.

11.4 Do Not Track

Some browsers offer a “Do Not Track” (DNT) feature. Our Service does not currently respond to DNT signals. However, you can manage your privacy preferences through the cookie settings described above.

12. Children's Privacy

The Service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@socialnexis.com.

13. Third-Party Links and Services

The Service may contain links to third-party websites, applications, or services that are not owned or controlled by SocialNexis. This Privacy Policy does not apply to such third-party services. We encourage you to review the privacy policies of any third-party services you access.

In particular, your use of LinkedIn through the Service is subject to LinkedIn's Privacy Policy and User Agreement. SocialNexis is not responsible for LinkedIn's privacy practices.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the “Last Updated” date at the top of this Privacy Policy
• Notify you by email (if you have an account) or by posting a prominent notice on the Service
• Obtain your consent where required by law

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

16. Additional Information for Specific Features

16.1 AI-Generated Content

The Service uses artificial intelligence to generate content suggestions, draft posts, and automate engagement. When using AI features:

• Your inputs (prompts, preferences, content) are processed to generate outputs
• AI-generated content may be used to improve our AI models in aggregated, de-identified form
• You should review all AI-generated content before publishing

16.2 LinkedIn Automation

To automate LinkedIn activities, we process:

• Your LinkedIn OAuth tokens (never your LinkedIn password)
• Content you create or schedule for posting
• Engagement instructions (likes, comments, connection requests)
• LinkedIn profile and activity data

This data is used solely to provide the automation features you request. We do not use your LinkedIn data for any purpose other than operating the Service on your behalf.

By using SocialNexis, you acknowledge that you have read and understood this Privacy Policy.